Frequently asked questions

Find answers to most of your questions here

What do I need to know before connecting the service?

To watch an unlimited number of HD channels, your internet speed must be at least 5 Mbps. You can test your connection speed on our website at https://www.lamro.tv/en/speed. A separate algorithm is used for each region. We recommend running the test several times; if the results are similar, your connection is working correctly. If you encounter connection problems, contact your internet service provider. More convenient than ever. Lamro TV has never been closer. Simply download the app to your Samsung, LG or Android TV, iOS or Android mobile device, Apple TV, MAG or TVIP device.

WE RECOMMEND:
Use a wired internet connection to watch Lamro.TV.

How can I request a channel that is not in the package?

Send your request to [email protected]. We will take your suggestions into consideration.

How do I place an order?

Placing an order is easy. Open https://lamro.tv/ordering.php, choose a plan and select a TV set-top box.

What should I do when my subscription expires?

If automatic payment is enabled, you do not need to do anything. Otherwise, we recommend renewing your subscription in advance.

How do I cancel my subscription?

You can disable subscription renewal in your account at any time up to one day before the automatic renewal date.

Which cards can I use for payment?

We accept Visa, Mastercard and MIR cards.

What should I do if the picture is distorted or freezes?

First check your internet connection speed. If the speed is the problem, contact your internet service provider. Restarting your modem may also help.

WE RECOMMEND: Use a wired internet connection to watch Lamro.TV.
For other issues, contact technical support.

How many channels are there, and where can I see the full list?

The full channel list becomes available after free registration on our website. The list is continually updated and expanded, so it is shown to registered users where the latest information is always available.

Is there a TV archive, and how many days does it cover?

A seven-day TV archive is included with every package.

My trial login has expired. What should I do?

If you enjoyed the service and broadcast quality, you can purchase a suitable subscription package on our website.

Can I still use Lamro TV if I move?

You can use Lamro TV anywhere in the world with an internet connection.

Where can I find the login and password for the mobile app?

Your numeric login and password are sent to your email address or registered phone number. You can also find them in your account after registration.